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How Bajilo Handles Your Personal Information

Your privacy is not a checkbox for us — it shapes how we build every part of the account experience, from the moment you register to every deposit you make via bKash, Nagad, or Rocket.

Data collected only as neededLocal wallet privacy coveredYour rights, clearly statedAccount security built in
Bajilo How Bajilo Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

Questions about your data do not need to wait. Our support team can walk you through what we hold, how to update it, or how to submit a formal data request. Reach us through any of the channels below and we will respond as quickly as our queue allows.

Live Chat The fastest way to ask about your account data. Start a chat from the account menu and a support agent will respond directly.
Email Support Send a detailed data request or privacy question to our support address. We respond to email requests within the timeframe shown on our contact page.
Help Centre Our help articles cover the most common data questions — how to update your details, what cookies we use, and how to close your account.
DATA SECURITY DETAILS

How We Protect and Manage Your Account Data

Security is built into the account layer, not bolted on after. Here is how we handle the data you share with us across four key areas.

Account Security

Your account is protected with password hashing and session tokens. We use SSL encryption across all pages so your login and payment details travel securely every time.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences from your browser settings at any time.

Data Retention

We keep your account data while your account is active and for a set period after closure, as required by financial record rules. After that window closes, data is deleted or anonymised.

Your Data Rights

You have the right to request a copy of your data, correct inaccurate details, or ask us to delete your account and associated records. Contact support to start any of these requests.

Common Questions About Your Privacy on Bajilo

These are the questions we hear most often about how your data is handled. If yours is not here, our support team can answer it directly.

We collect your name, contact details, date of birth, and the payment method you register with — such as bKash, Nagad, or Rocket. Device and session data is also recorded to keep your account running smoothly.

We do not sell your personal data. We share it only where required for payment processing, identity verification, or where the law in applicable regions requires us to do so.

Contact our support team and request a data summary. We will compile what we hold on your account and send it to you through a verified channel within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We will close your account and remove your personal data, keeping only what financial compliance rules require us to retain.

Payment details are encrypted in transit using SSL and stored with access controls that limit which internal systems can read them. Wallet data is never exposed to unrelated third-party services.

Inactive accounts retain your data for a period required by financial record-keeping rules. After that window, data is deleted or anonymised. You can speed this up by submitting a formal closure request.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.